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Mike Ferrara
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The Whys and Hows of Submitting a Complaint to the FTC.

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The Federal Trade Commission is the organization responsible for making sure you have access to a free credit report, product warranties, clothing care labels, and stickers on appliances displaying their energy costs. It set up the Do Not Call Registry, which allows you to block telemarketing and robo calls on various phone numbers.

The FTC is also the nation’s consumer protection agency, which collects complaints about companies, business practices, identity theft, and episodes of violence in the media. Complaints to the FTC can help it detect patterns of criminal activity and other wrong-doing, which in turn can lead to investigations and important prosecutions.

To file a complaint with the FTC about a company, organization, or business practice:

  • Online: Use its secure complaint form
  • Phone: Call our toll-free helpline: 1-877-FTC-HELP (1-877-382-4357);
    TTY: 1-866-653-4261
  • Mail: Write to:
    Federal Trade Commission
    Consumer Response Center
    600 Pennsylvania Avenue, NW
    Washington, DC 20580

To report an incident of identity theft:

  • Online: Use its secure complaint form
  • Phone: Call our toll-free Identity Theft helpline: 1-877-ID-THEFT (1-877-438-4338); TTY: 1-866-653-4261
  • Mail: Write to:
    Federal Trade Commission
    Consumer Response Center
    600 Pennsylvania Avenue, NW
    Washington, DC 20580

To report spam & phishing:

  • Email: spam@uce.gov
    Forward unsolicited commercial email (spam), including phishing messages, directly to the FTC at spam@uce.gov. These messages will be stored in a database law enforcement agencies use in their investigations.

To register with the National Do Not Call Registry, go to Registry website or call the toll-free Do Not Call helpline at 1-888-382-1222; TTY: 1-866-290-4236.